REFUND & RETURNS POLICY
All of our pods are custom-made to order. Any orders placed are subject to our general terms and conditions of sale. Upon placement of an order, the Buyer acknowledges and agrees that they will not receive a refund of any custom-made to order product under any circumstances. If the purchased product is not custom-made to order, the Buyer acknowledges and agrees that any issued refund will be subject to a 50% restocking fee.
This policy is non-negotiable and constitutes the entirety of the refund agreement between the parties.
Additional Information
- Buyers must return the product to us at their own risk and expense.
- Any Delivery & Installation fees paid or due are non-refundable.
- All refunds will be processed within 30 days of the confirmed receipt date.
- To be eligible for a return, the product must be unused, in new condition and the original packaging.
Return Requests
Our delivery and acceptance of goods policy can be found in our general terms and conditions of sale. Refund requests should be made to [email protected]
Returns and Refund Approval
Once the return is received by us and inspected, an email will be sent to notify the Buyer that we have received the returned product and if their refund request has been rejected or approved. If approved, the refund will be processed and paid back to the Buyer via the original method of payment within 30 days.
Late or Missing Refunds
If the Buyer hasn’t received the refund in time, they should first check with their bank account, then contact their bank or credit card company. It may take some time before the refund is officially posted. Contacting their bank directly can also determine if the refund is pending. If all of this has been checked and the refund is still not received, please contact us at [email protected].
Need help?
Contact us at [email protected] for questions related to refunds and returns.
Contact